Customer conversations
Visitors type a question into a small chat window on your site, and your business answers in real time. No phone call, text message, or email is needed on either side, and the visitor never has to leave the page.
This page explains the service. It does not turn on a chat window for any website. Chat hours, who answers, offline handling, and privacy notices are agreed before anything goes live.
A chat bubble, label, greeting, and photo or icon that match your website and how you talk to customers.
An online or away status, plus a clear message for when nobody is available to answer.
When a visitor wants a reply later, they can choose to leave a way to reach them, with consent.
Agree on who replies, from which device, and how conversations are handed off inside the business.
Paired with the KAPS tracker, see approximately when visitors are on the site so you are ready to answer.
Optional connection of conversations to your customer records through CRM & Business Management.
Many businesses offer several of these. Live web chat adds a quick, low-effort option for visitors who have a question right now and do not want to call, text, or email.
Live Web Chat is its own KAPS tool. It is turned on through the KAPS tracker already used on KAPS-managed websites, so no extra code is needed. It can show online or away status, a greeting, real-time replies, and a follow-up option when nobody answers. We confirm what fits your site before turning anything on.
Services such as tawk.to, Tidio, LiveChat, PureChat, and Zendesk add a chat widget through a small code snippet. Depending on the plan, they offer team inboxes, desktop and mobile apps for answering, saved replies, chat history, file sharing, chatbots, and integrations. We can review a tool you already use or help compare options.
Live chat means a person from your business answers. Chatbots and AI assistants reply automatically to common questions. Some businesses combine both, with a clear handoff to a person. See AI-Agent for automated help with human review.
Some chat tools also collect messages from social media inboxes in one place. That can help, but those conversations happen in the social app, not on your website.
No. Live web chat runs in the web browser on a phone or computer. Visitors tap the chat bubble and type.
Not to start chatting. A visitor may choose to share contact details if they want a follow-up later.
The chat can show an away status and a clear message, and offer a way to leave a request for follow-up. Hours and offline handling are set up with you before launch.
No. Live chat means a person replies. Automated replies or an AI assistant can be added separately, with clear limits and a handoff to a person.
That depends on the chat tool. Many tools offer mobile apps or a mobile-friendly dashboard. We confirm how and where your team will answer during setup.
Chat conversations are stored by the chat tool. Discuss notices, consent, how long conversations are kept, and who can see them before installation.
Setup and ongoing chat management are quoted after reviewing your needs. No fixed price or included feature list is promised by this page.
Tell us what you have today and how you want to answer customers. We will confirm the scope, available tools, responsibilities, and pricing before work begins.